Welcome to 15th World Congress on Total Quality, 2005, Mumbai :: Asia's largest networking opportunity in the field of Quality, SIX SIGMA, CRM, Corporate Governance and Corporate Social Responsibility also Presentation of Golden Peacock Awards

14th World Congress on Total Quality

23 - 25 January 2004, The Leela Palace
Bangalore



Theme:
'Triple Bottom Line Approaches for Building Corporations that Last'

PROGRAMME*


Friday, January 23, 2004
Venue: Grand Ball Room, The Leela Palace, Bangalore

 

Welcome Registration
1730 hrs onwards
The Leela Palace, Bangalore

Opening Ceremony
Plenary Session - 1
1900 - 2040 hrs
Plenary Session 1

* Invocation and Lighting of Lamp
1900 - 1905 hrs

Welcome Address

1905 - 1910 hrs

Lt. Gen. J. S. Ahluwalia, PVSM (Retd.)
Chairman, WCTQ Co ordination Committee and
Vice President, Institute of Directors


Chairman's Address


1910 - 1920 hrs

Justice M N Venkatchaliah
Former Chief Justice, Supreme Court of India &
Chairman, Congress Steering Committee

 

Presidential Address 1920 - 1930 hrs
Mr. R. V. Deshpande
Ministry of Industry,Government of Karnataka

Special Addresses 1930 - 2000 hrs


Mr. M. Damodharan, IAS
Chairman, UTI and IDBI
Mr. K.K.Misra
Additional Chief Secretary Government of Karnatka
Inaugural Address 1950 - 2010 hrs H H Sri Sri Ravi Shankar


Keynote Address

2005 - 2025 hrs

Dr. Madhav Mehra
President, World Council for Corporate Governance
Chairman, World Quality Council
President, Institute of Directors


Chief Guest Address




2020 - 2035 hrs




Shri S M Krishna,
Chief Minister of Karnataka


VVote of Thanks


2035 - 2040 hrs

Capt. V.V.K. Mani,
Executive Director, Bangalore Management Association

Welcome Dinner
2045 hrs

 


Saturday, January 24, 2004
Venue : Grand Ball Room, The Leela Palace, Bangalore

Keynote Plenary Session No. 2
0900 hrs - 1045 hrs

Subject :
'Triple Bottom Line Approaches for Building Corporations that Last'
Chairman: Shri R. K. Singh
qqqqqqqqqChairman, Railway Board

Keynote Speakers:
  1. Mr.H S Kohli
    Executive Director, Reliance Industries, Hazira
  2. Mr.M N Vidyashanker, IAS
    Chairman, Bangalore Water Supply & Sewerage Board
  3. * Dr P S Rana
    Chairman & Managing Director, HUDCO
  4. Dr D K Ghosh
    Executive Director, Siemens Public Communication Network Pvt. Ltd.
  5. Dr. N Balasubramanian,
    Professor of CSR, IIM Bangalore


Tea

1045 - 1115 hrs

Concurrent Session 1A
1115 - 1300 hrs

Subject :
Leveraging Competitive Advantage through Corporate Social Responsibility
Chairman: Mr. P. K. Misra
wwwwwwwwwChairman, Ordnance Factories Board, Min. of Defence

Speakers:
  1. Multi-Sector Collaboration for Social, Environmental and Education Projection
    Prof. Bryane Michael, Professor, Oxford University, UK
  2. CSR Case Study at Sulabh International
    Shri Subodh K Jha, Chairman, Sulabh International
  3. Corporate Social Responsibility - in the Fashion Industry
    Dr Rajesh Bheda, Prof, NIFT
  4. CSR - Critical aspects for Indian corporates
    Brig. D P Sivam, Indian Centre for Excellence
 
Concurrent Session 1B
1115 hrs - 1300hrs
Subject :
Building Competitive Advantage through Six Sigma
Chairman: Mr. J. Sreedharan
wwwwwwwwwPresident, Birla Management Corporation
Speakers:
  1. Delivering value through Six Sigma
    Mr Rick Watson, USA
  2. Implementing Six Sigma in Service sector
    Prof. Michael Kaye, Oxford University, UK
  3. Six Sigma strategies, methodology and tools
    Dr S Chalapathi, Six Sigma Consultant
  4. Transforming business through Six Sigma
    Mr C R Nagraj, Sr V.P., Satyam Computers
  5. Implementing Six Sigma- The Road map and Tools
    Mr Kundan Prasad Sinha, Samsung India
Lunch
1300 hrs - 1400 hrs
Concurrent Session 2A  
1400 hrs - 1545 hrs
Sustainability through Corporate Citizenship
  Mr. V Raghunath, President, Vysya Bank
   
  1. A Conscious Self Renewal - Corporate Social Responsibility
    Mr S D Janakiram, Principal, HAL Management Academy
  2. Gandhian approach on social responsibility and governance
    Ambassador P A Nazareth, IFS,
  3. The Orchid's commitment towards Quality, Environment and Corporate Social Responsibility.
    Mr. Param Kannampilly, Director, Orchid Hotels.
  4. Implementation of CSR at Canara Bank
    R Prabha, General Manager, Canara Bank.
Concurrent Session 2B  
1400 hrs - 1545 hrs
Transforming Business Through Six Sigma
  Mr Anil Bhandari, Director, Indo Danish Central Tool Room
   
  1. An Executive overview and concepts of Six Sigma Systems and Leadership
    Shri S M Pathak, Sr. V P, RIL Hazira
  2. Implementing Six Sigma - The road map and tools
    Mr. N. Gopalkrishnan, President, Projects India
  3. Six Sigma and Performance Excellence
    Dr Ove Hartz, Former President , European Organisation for Quality
  4. Mahalanobis - Taguchi strategy for Industrial re-engineering
    Prof. Rajesh Jugulum, MIT, USA
  5. Accelerating Six Sigma through Balanced Score Card
    Mr Venkat Balan, Mr Nandkumar Mishra, Patni Computer Systems Ltd.
Tea  
1545 hrs - 1615 hrs
Concurrent Session 3A
1615 hrs - 1800 hrs
Subject :
Implementing Six Sigma
Chairman: Shri K N Subramaniam
wwwwwwwwMD, Gabriel India Limited
Speakers:
  1. Six Sigma at ONGC
    Mr S S Kashyap, ONGC
  2. Leveraging competitive advantage through Six Sigma in IT Sector
    Mr Venkat Balan, Nandkumar Mishra, Patni Computer Systems Ltd.
  3. Implementing Six Sigma in software and BPO sector
    Mr R Jagdish,Corporate GM, Mission Quality, WIPRO Ltd.
  4. Six Sigma - Pushing the envelope of Quality in Pharmaceutical Sector
    Mr Anil Minhas, QA Executive Dr Reddy Labs
  5. Implementing Six Sigma at Reliance, Patalganga
    Dr Alka Mitra, DGM - QA &Training, Reliance, Patalganga
     
Concurrent Session 3B  
1615 hrs - 1800 hrs
Subject:
Panel Discussion on Role of Media in Support of Triple Bottom Line Approach
Chairman: Shri Hari Kumar
wwwwwwwwwChairman, Kavery Communications and former Chief Editor of
wwwwwwwwwDeccan Herald
Panelists :
  1. Capt. V V K Mani,
    ED, Bangalore Mgmt. Association & Former Resident Director, HINDU
  2. Mr. Narinder Pani
  3. Ms. Sudha Murty
    Chairman, Infosys Foundation
    Raman Shridhar

AGM of World Quality Council (WQC) wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww1800 hrs - 1830 hrs

AGM of Association of Environment and Quality System Auditors (AEQSA)wwwwwwwwwwwwwwww 1830 hrs - 1900 hrs
Plenary Session 5
Congress Banquet and
Golden Peacock Awards Function wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwpwddddddddw1900 hrs onwards


Chief Guest : H E Shri T N Chaturvedi Governor of Karnataka

Cultural Programme by Karnataka Govt. eeeeeeeeeeeesg1900 hrs - 2000 hrs
Golden Peacock Awards Presentation wwwwwwwwwww2000 hrs - 2100 hrs
Welcome Address
Shri Pradeep Chaturvedi
Adviser FAO and Chairman
Chairman's Address
Justice M.N. Venkatchaliah
Chairman, Congress Steering Committee
Special Addresses
Shri C P Jain
Chairman & Managing Director, NTPC & Chairman SCOPE
Shri M Damodharan
 Chairman, UTI
Address by the Guest of Honour
Dr Sahib Singh
Union Minister of Labour
Address by the Chief Guest


H E Shri T N Chaturvedi,
Governor of Karnataka
Presentation of Golden Peacock Awards
Congress Dinner
2045 hrs

Sunday, January 25, 2004
Venue : The Leela Palace, Bangalore
Concurrent Session 4A
0900 - 1045 hrs
Subject :
Delivering value to Customers - Quality in Railways

Chairman: P N Garg
wwwwwwMember Mechanical, Railway Board

Speakers:
  1. Quality and Reliability enhancement in Cast Steel Rail Road wheels
    Mr. J N Pant, General Manager, Rail Wheel Factory
  2. Customer Satisfaction through quality upgradation of Railway passenger coaches
    Mr M V Ramani, Integral Coach Factory
  3. Quality in Railway Production Units
  4. Quality in Railway Traffic Management
  5. Railways initiatives towards Social responsibility
Concurrent Session 4B
0900 - 1045 hrs
Subject :
Quality in Productive / Preventive Maintenance Systems

Chairman: Lt. Gen. V K Dhir
wwwwwwiDGEME, Indian Army
Speakers :
  1. Manufacturing excellence through total productive maintenance
    Mr T V Vardharajan, L&T Kamatsu Ltd., Bangalore
  2. Total Quality Management during Aero-Engine overhaul
    Group Captain R K Vashisht, HQ Air Force Training Command
  3. Quality of Maintenance during exploitation (in -service)
    Col. Bharat Sharma, EME
  4. Quality of Maintenance during overhaul/capital repair
    Base Workshop Group EME
  5. Dr Jaykrishna,
    Director Defence Institute of Quality Assurance
Concurrent Session 4C
0900 - 1045 hrs
Subject :
Power of Integrated Management System (ISO 9001/ ISO 14001/ OHS 18001)

Chairman: Dr. Giridhar Gyani
wwwwwwiDG, Quality Council of India
Speakers :
  1. Integrating Management Systems
    Lt. Gen. J.S. Ahluwalia,
    PVSM (retd.), Vice-Prisident IOD
  2. Integrated QHSE management system for the shipbreaking industry
    Mr Martin Wijngaarden, Holland
  3. An Integrated ESHQ management system at NTPC - Unchahar
    Mr O N Kapoor, Sr. Manager - NTPC
  4. The journey to ISO 9001 : 2000 QMS at RDCIS
    Mr P K M Kashyap, PRM - TQM, SAIL, Ranchi
  5. Can ISO 9000 Lead to business excellence?
    Mr S J Sudhendra, Ganaga Micro Electronics Pvt. Ltd., Bangalore
  6. Quality, Environment and CSR - A case study of Heavy Water Plant
    Mr R V Gupta,Chief GM, Heavy Water Board
  7. Integrating Quality & Environmental Management Systems in NHPC for sustainable Development
    Shri M K Raina, GM & Sh. Ajeesh MG, Engg. (Civil), NHPC
Tea
1045 hrs - 1115 hrs
Concurrent Session 5A
1115 hrs - 1300 hrs
Subject :
Chairman:
Quality in Manufacturing Sector
Lt. Gen. M K Chari
DG Quality Assurance, Ministry of Defence
Speakers :
  1. TQM in ITI
    Mr A K Rangari,ITI
  2. TQM movement at Tata Power
    Mr Vijayant Ranjan, Head, B E Group, Tata Power
  3. Design of Experiments through Six Sigma
    Mr M Srinath - Sr. Manager, QA, Ucal fuel
  4. A Journey from inspection to Quality Assurance - A case study
    Mr R. Chandra Kumar, ITI Ltd.
  5. Development and strengthening of global competence strategies through Integral Quality model and social adjustment
    Prof. Gregorio I. Flores, Ms. Mayra I Flores , USA
  6. IQRS - A new quality approach
    Dr K D K M Sarma, Management Consultant
Concurrent Session 5B
Subject :
Total Quality Management
Chairman: Shri P C Shroff
wwwwwwiCMD, PRS Permacell Ltd.
Speakers :
  1. Aligning Quality Initiative to meet Organisations Objective
    Ms Renu Rajani
  2. An Investigation of cost of quality in Apparel industry
    Dr. Rajesh Bheda, Ms. Archana Gandhi, Mr. Sushil Raturi,NIFT
  3. Business Excellence through Total Quality Management
    Mr Sagar Sharma, Chief Quality Officer, GTL Ltd.
  4. Achieving business performance excellence through a comprehensive quality approach
    Mr Rituraj Shah, Thailand
  5. Quality Par Excellence - A culture in Indian Nuclear Power Programme
    Mr Subhash Mittal, Station Director & Shri A K Singh, Head Quality, Rajsthan Atomic Power Station
  6. Performance Improvment of regional laboratories in ONGC by implementation of Quality managment System - a case Study
    Dr S. Guha, Mr. M.K.Kar, Mr. J.G.Chaturvedi, ONCG Geo Science Lab.
Concurrent Session 5C
1115 hrs - 1300 hrs
Subject :
Creating Quality Culture
Chairman:
Speakers :
  1. Creating a culture of Excellence
    Mr Anurag Awasthi, Ms. Sunita Chauhan, Bharti Telesoft
  2. Sustaining Quality through HR
    Mr Madoun M, Associate Professor, Group ESCMP, Marscille
  3. Competence Management in a Competitive Environment
    Dr H C Mruthyunjaya, Irrigation Systems
  4. Gita and Management
    Mr Anant R Koppar
  5. Quality HRD in the diary sector
    Dr. H K Desai, Mr. Gokulakrishnan S S, Mr. Alpesh Jain, Vidya Dairy
  6. A Case Study on implementation of SPC, SQC techniqes and Online Gauging & Measuring Systems
    Mr. S. V. Bhate, Jt. GM, Ammunition factory, Ministry of defence

Lunch
1300 hrs - 1400 hrs
Concurrent Session 6A
1400 hrs - 1545 hrs
Subject :
Winning Strategies of Corporations for Quality
Case Studies by Golden Peacock Award Winners (Approx. 15 minutes each)

Chairman: Air Marshal Satish K Jain, AVSM, VM
wwwwwwiAir Force Training Command, Bangalore
Presenters:

Golden Peacock National Quality and Innovation Management Award Winners - 2003

Concurrent Session 6B

1400 hrs - 1545 hrs

Subject :
Winning Strategies of Corporations for Innovation
Case Studies by Golden Peacock Award Winners (Approx. 15 minutes each)
Chairman:
Presenters:

Golden Peacock Quality and Innovation Management Award Winners - 2003

Concurrent Poster Session 6C

1400 hrs - 1545 hrs

Subject :
Case Studies by Golden Peacock Award Winners
Presenters:

Golden Peacock Innovative Product / Service Award Winners - 2003
Tea
1545 hrs - 1615 hrs
Valedictory Session
Plenary Session No. 4
1615 - 1745 hrs

Summing Up of Congress Proceedings

Mr. V.V.K. Mani,
Executive Director, BMA

Chairman's Address

Justice M N Venkatchaliah
Former Chief Justice, Supreme Court of India &
Chairman, Congress Steering Committee

Special Addresses
  1. Sudarshan Maini
    Chairman, Maini Group
  2. Dr P G Apte
    Director, IIM Bangalore

Valedictory Address
* Mr N R Mohanty
Chairman, HAL

Chief Guest's Address

* Shri Suresh Prabhu
Member of Parliament

Presentation of Golden Peacock Innovation Awards

Presentation by Chief Guest

Closing Remarks

Dr Madhav Mehra
Chairman, World Quality Council & President, IOD

Vote of Thanks
Mr. B.B. Arun Kumar
 President, Federation of Karnataka chamber of Commerce and Industry
* Subject to change